Your IT runs – but only as long as nothing goes wrong.
Outages are often caught late and disrupt day-to-day business.
Managed Services
We manage your IT. So you can focus on your business.
Proactive. Reliable. 24/7.
Your IT in safe hands
Responsibility for your IT – from planning to ongoing development.
Your IT infrastructure is the foundation for smooth business operations. But with rising requirements, growing system landscapes and a shortage of qualified IT staff, keeping operations reliable is getting harder.
With Contensi Managed IT Services, we take responsibility for your IT – from planning and operations through maintenance to continuous development.
Through proactive monitoring, preventive measures and fast troubleshooting, we keep your systems secure, high-performing and available at all times.
Whether you want to outsource individual IT areas or hand over your entire infrastructure to experienced hands – we develop a solution that fits your needs. That takes the load off your team, minimises downtime and frees up capacity for growing your business.
Sound familiar?
Five challenges our clients tell us about again and again
Your team is busy keeping the lights on instead of innovating.
Valuable resources go into maintenance, troubleshooting and recurring tasks.
Outages cost time, money and nerves.
Unexpected downtime, performance problems and unclear root causes slow your business down.
Systems grow faster than your resources.
Scaling, integration and administration keep getting more complex and more expensive.
Important projects keep getting pushed back.
Because day-to-day operations leave no time for strategic projects and further development.
With Contensi you have a partner who reliably looks after your IT and has your back.
Our services
Everything your IT needs – from one partner.
We handle the operations, monitoring and continuous optimisation of your IT – proactively, automated and at scale.
Infrastructure & Platform
We plan, provision and operate your IT infrastructure – scaled, secure and highly available.
- Servers & virtualisation (on-premise & cloud)
- Storage and backup solutions
- Container platform (Kubernetes, OpenShift)
- Private & public cloud (AWS, Azure, GCP)
Operations & Support
We monitor, operate and support your systems – around the clock for smooth IT operations.
- 24/7 monitoring & incident management
- IT support (2nd/3rd level)
- Automation of operational processes
- Service desk & ticketing systems
Security & Compliance
We protect your data, secure your systems and reliably meet compliance requirements.
- Backup & disaster recovery
- Security monitoring & hardening
- Compliance (e. g. GDPR, ISO 27001)
- Audit and governance support
Concrete, not vague
Example: Managed Service Storage.
So that "managed services" isn’t a promise without substance, here’s an excerpt from one of our actual service descriptions – for operating a storage environment made up of a primary cluster and secondary storage.
99.9 %guaranteed service availability per calendar year
4 hrsmaximum response time for Priority 1 (total outage)
24×7monitoring, on-call standby and a single point of contact
Three priority levels, clearly defined response times: P1 (total outage or complete loss of data access) 4 hrs, P2 (severe impairment) 12 hrs, P3 (non-critical fault) 24 hrs – no room for interpretation when it matters.
Requires a manufacturer support contract of class 24x7xNBD (next-business-day hardware replacement); we handle ticket creation, escalation and coordination with the manufacturer.
Clear responsibilities (RACI): Contensi monitors, analyses and escalates; the client reports incidents and owns the backup strategy; the hardware manufacturer replaces defective components. Updates run quarterly in fixed maintenance windows, with security-critical patches applied outside the cycle when needed.
Billed by actually managed capacity – transparent, not a flat fee.
Example architecture overview from the same service description.
Next step
Should we take over your IT?
In a consultation, we’ll clarify which areas are a good fit for managed services and what a transition could look like.
Book a consultation